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Critical Supervisory Skills for Managers
Supervising isn’t about title. It’s about daily decisions. This session sharpens the core skills every manager needs: clear communication, accountability, problem-solving, and handling tough conversations with confidence.
Sample Interview Questions
Stop guessing and start asking better questions. This session provides proven interview questions that reveal how candidates actually think, act, and perform. Learn which questions uncover accountability, judgment, and problem-solving so you can make smarter hiring decisions and avoid costly mistakes.
Assertiveness Skills for Managers
Good bosses don’t people walk all over them, but they’re not jerks either. In the Management Micro-Lessons on this page, Glenn explains how to walk the line between being a doormat people don’t respect, and an authoritarian people resent.
How to Do Performance Evaluations
Performance Evals can help turn your most problematic employees into top producers if your managers are properly trained how to do them the right way. In this program, Glenn shows you the simple but powerful and effective steps to make them work for your company.
How to Find People to Hire
Great hires don’t magically appear. They’re found. Learn practical, real-world strategies for attracting the right candidates, expanding your talent pipeline, and avoiding the usual hiring dead ends. Discover where high-quality people actually come from and how to reach them before your competitors do.
How to Manage Problem Employees
Problem employees don’t fix themselves, and ignoring them only makes things worse. Learn how to address behavior issues early, have tough conversations without drama, set clear expectations, and take decisive action when improvement doesn’t happen. Handle problems confidently, legally, and in a way that protects your team and your time.
How to Manage the Different Generations
Managing multiple generations isn’t about labels. It’s about understanding what drives behavior at work. Learn how to bridge communication gaps, set expectations that resonate across ages, and lead Millennials, Gen X, and Boomers with clarity and consistency. Turn generational differences into strengths instead of daily frustration.
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Hiring isn’t just filling seats. It’s setting standards. Learn how to attract the right candidates, communicate expectations clearly, and build a hiring process that brings in people who fit the job and the culture. Hire with intention, not urgency.
How to Motivate Unmotivated People
Motivation isn’t about speeches or perks. It’s about clarity, accountability, and consequences. Learn how to identify what’s really draining motivation, reset expectations, and use practical leadership tools to re-engage employees or make the right call when motivation won’t return.
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